Refund policy
Last updated: [8/7/2026]
At H.B.P.M. Performance, we stand behind the quality of our products. However, because our products are consumable health supplements, we have specific return guidelines to ensure the safety of all our customers.
Unopened Products: If you are not completely satisfied with your purchase, you may return any unopened and sealed product within 30 days of the delivery date for a full refund or exchange. The product must be in its original packaging.
Opened Products: For health and safety reasons, we cannot accept returns or offer refunds on products that have been opened, used, or damaged by the customer. If you have concerns about an opened product, please contact our support team immediately.
Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 48 hours of delivery at [supplements@hbpmperformance.com]. Please include your order number and photos of the damaged product and packaging. We will promptly send a replacement or issue a full refund.
How to Initiate a Return: To start a return, please email us at [supplements@hbpmperformance.com] with your order number and the reason for the return. Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to ship the item. Customers are responsible for return shipping costs unless the item was damaged or sent in error.
Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5-10 business days.